Privacy Policy

1. Introduction

Ngz Logistics Inc. (referred to in this policy as the Company, we, us, or our), headquartered at 381 Krug St, Kitchener, Ontario, N2B 1K9, Canada, operates the website located at https://www.ngzhaul.lol (the Site). We provide computer systems design services, logistics consulting, and supply chain technology solutions to businesses across Canada and internationally. NGZ Haul serves as the developer and technical operator of this Site, and has designed the platform with privacy and data protection as foundational principles.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our Site or engage with our services. We are committed to handling your data responsibly and in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario provincial privacy legislation. Our offices at 381 Krug St in Kitchener serve as the primary location for all data governance and privacy-related decision-making within the organization.

By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any provision of this policy, please refrain from using the Site and do not submit any personal information to us.

The term personal information in this policy refers to any information about an identifiable individual, including but not limited to name, email address, phone number, company affiliation, and technical data such as IP address and browser identifiers. Anonymous or aggregated data that cannot reasonably be linked to an individual is not considered personal information under this policy. Ngz Logistics Inc. treats all personal information with the same standard of care regardless of how it is collected.

2. Information We Collect

2.1 Information You Provide Directly

When you complete the contact form on our Site, request a consultation, submit an enquiry through our interactive needs assessment, or communicate with us by email or phone, we may collect the following categories of personal information:

• Full legal name and preferred contact name
• Email address for correspondence
• Phone number, including country and area codes
• Company or organization name and your job title
• Service interest selections and project scope details
• Any other details you voluntarily include in your message

2.2 Information Collected Automatically

When you visit the Site, our servers automatically log certain technical information that your browser transmits. This data includes your IP address, browser type and version, operating system platform, referring URL, the specific pages you view, the date and time stamp of your visit, and the duration spent on each page. We collect this information using standard web server logs and may use cookies or similar technologies for basic analytics and site performance monitoring.

2.3 Cookies and Tracking Technologies

The Site may use essential session cookies needed for core functionality, as well as analytics cookies that help us understand how visitors interact with our pages in aggregate. These cookies do not store personally identifiable information directly. The data collected is used solely for traffic analysis, content optimization, and technical diagnostics. You may configure your browser to reject cookies or to alert you when cookies are being sent; however, please note that some features of the Site may not function correctly if cookies are disabled.

2.4 Third-Party Analytics Services

Our Site uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics may set cookies on your device and collect information about your browsing activity in accordance with Google’s own privacy policy, available at https://policies.google.com/privacy. We do not combine Google Analytics data with personal information you provide through our contact forms. You may choose to opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout.

2.5 Information from Other Sources

We may receive information about you from publicly available business directories, professional networking platforms, or referral partners where you have consented to such sharing. Any information received from these sources is handled in accordance with this Privacy Policy and combined with data you provide directly only where necessary to serve your stated business needs.

3. How We Use Your Information

We use the personal information we collect for the following purposes. Each purpose is tied directly to the operation of our business and the delivery of services you have requested:

• Service Delivery: To respond to your inquiries, consultation requests, and messages submitted through our contact form or interactive needs assessment tool. This includes scheduling follow-up discussions, preparing project proposals, and initiating service engagements.
• Communication: To send you information about our services, industry insights, promotions, and company updates where you have explicitly requested or consented to receive such communications. You may opt out of promotional emails at any time using the unsubscribe link in each message.
• Site Improvement: To analyze aggregated usage patterns and improve the functionality, content, and user experience of the Site. This analysis is performed on anonymized datasets and does not involve individual-level profiling.
• Legal Compliance: To comply with applicable laws, regulations, court orders, and governmental requests. This includes maintaining records as required by Canadian corporate, tax, and privacy legislation.
• Security and Fraud Prevention: To detect, prevent, and address technical issues, security incidents, or fraudulent activity on the Site. Server logs and access records may be reviewed as part of routine security monitoring.
• Business Operations: To support internal business processes such as client relationship management, service quality evaluation, and operational planning.

4. How We Share Your Information

4.1 Service Providers and Vendors

We may share personal information with trusted third-party service providers who assist us in operating the Site, conducting our business, or serving our clients. These providers may include web hosting and infrastructure services, email delivery platforms, analytics processors, and customer relationship management systems. Every service provider is contractually obligated to protect your data, use it solely for the specific purposes we authorize, and comply with data protection standards consistent with this Privacy Policy.

4.2 Legal and Regulatory Disclosures

We may disclose personal information if required to do so by law, court order, subpoena, or governmental regulation. We may also disclose information if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others; to investigate fraud or security incidents; or to respond to a government request. In all such cases, we disclose only the minimum information necessary to satisfy the legal obligation.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or a portion of our business assets, personal information held by Ngz Logistics Inc. may be among the assets transferred. You will be notified via email or a prominent notice on our Site of any change in ownership or material change in how your personal information is used, along with any choices you may have regarding your data.

4.4 No Sale of Personal Data

We do not sell, rent, trade, or otherwise monetize your personal information to third parties for their own marketing purposes. Your data is not a product. It is information entrusted to us, and we treat it with the care and discretion that such trust demands. We do not participate in data broker networks, and we do not exchange personal data for commercial consideration.

4.5 With Your Consent

We may share your information for any purpose beyond those described above with your explicit, informed consent or at your direct request and instruction.

5. Data Retention and Security

5.1 Retention Periods

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or expressly permitted by applicable law. Specifically:

• Contact form submissions and consultation enquiries are retained for a period of up to twenty-four (24) months from the date of submission to allow for ongoing client relationship management.
• Client engagement records and related correspondence are retained for the duration of the business relationship plus seven (7) years, consistent with Canadian corporate record-keeping requirements.
• Web server logs, analytics data, and technical telemetry are retained for a maximum of twenty-six (26) months.
• Marketing and newsletter subscription data is retained until you withdraw consent or unsubscribe.

When personal information is no longer needed for its stated purpose, we securely delete or anonymize it in accordance with our data disposal procedures.

5.2 Security Measures

We implement and maintain appropriate technical, administrative, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include:

• End-to-end encrypted data transmission using industry-standard TLS (Transport Layer Security) protocols across all pages of the Site;
• Role-based access controls that restrict data access to authorized personnel with a legitimate business need;
• Secure server environments with firewalls, intrusion detection systems, and regular vulnerability assessments;
• Periodic security audits and penetration testing of our hosting infrastructure by qualified information security professionals;
• Employee training on data protection obligations and privacy best practices, with confidentiality agreements in place for all staff who handle personal information.

6. International Data Transfers

Ngz Logistics Inc. is based in Canada, and our primary data processing and storage infrastructure is located on servers in Canada and the United States. If you are accessing the Site from outside Canada — from the European Union, the United Kingdom, Asia, or any other region — your information may be transferred to, stored, and processed in Canada or other jurisdictions where our service providers and their subcontractors maintain operations.

These jurisdictions may have data protection laws that differ from, and may be less comprehensive than, those in your country of residence. By submitting your personal information to us through the Site or by engaging with our services, you expressly consent to this transfer, storage, and processing.

When we transfer personal data across international borders, we take reasonable steps to ensure that such transfers are conducted in compliance with applicable privacy laws. This includes using contractual clauses, standard contractual mechanisms, or other appropriate safeguards where required by law. We remain responsible for personal information transferred to third-party service providers operating on our behalf, and we require those providers to maintain equivalent data protection standards.

7. Your Rights and Choices

Depending on your jurisdiction and applicable data protection legislation, you may have significant rights concerning the personal information we hold about you. We are committed to honoring these rights and responding to your requests in a timely manner. The rights described below represent our general framework; specific entitlements may vary based on your location and the governing law:

• Right of Access: You have the right to request a copy of the personal information we hold about you, along with details about how we process it. We will provide this information in a clear, understandable format within the legally required timeframe.
• Right of Rectification: If you believe that any personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct or update it. We will promptly investigate and make any warranted corrections.
• Right of Erasure (Deletion): You may request that we delete your personal information from our systems, subject to certain legal exceptions — for example, where we are required to retain records for tax, legal, or regulatory compliance purposes.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Please note that withdrawing consent may impact our ability to provide certain services to you.
• Right to Data Portability: Where applicable, you may request that we transfer your personal information to you or to another organization designated by you in a structured, commonly used, and machine-readable format.
• Right to Complain: You have the right to lodge a complaint with a relevant supervisory authority, such as the Office of the Privacy Commissioner of Canada, if you believe our processing of your personal information violates applicable privacy law. You may contact the OPC at https://www.priv.gc.ca.

To exercise any of the rights described above, please contact us using the details provided in Section 10 (Contact Us) of this policy. We will acknowledge your request within fifteen (15) business days and provide a substantive response within thirty (30) calendar days. We may need to verify your identity before processing your request, which may involve requesting additional information from you to confirm that you are the individual to whom the personal information relates.

You may also opt out of receiving promotional and marketing communications from us at any time by clicking the unsubscribe link found in the footer of any marketing email we send, or by contacting us directly with your opt-out request. Please note that even if you opt out of marketing communications, we may continue to send you transactional, administrative, or service-related messages that are necessary for our ongoing business relationship.

8. Children’s Privacy

The Site is designed and intended for use by business professionals and organizations. It is not directed to, nor intended for use by, individuals under the age of eighteen (18). We do not knowingly collect, solicit, or maintain personal information from children under eighteen, and we do not target our services, content, or marketing toward minors.

If we become aware that a child under the age of eighteen has provided us with personal information without verifiable parental or guardian consent, we will take immediate steps to delete such information from our records. We will also take reasonable measures to prevent the individual from providing additional personal information.

If you are a parent, legal guardian, or concerned adult and believe that a child under the age of eighteen has submitted personal information to us, please contact us immediately using the information in Section 10 so that we can investigate and take prompt corrective action. We take the protection of minors’ personal data with the utmost seriousness and will respond to such reports as a matter of priority.

9. Changes to This Privacy Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time to reflect changes in our information practices, available technologies, legal and regulatory requirements, or operational needs. We encourage you to review this page periodically so that you remain informed about how we protect your information.

When we make material changes to this policy, we will:

• Post the revised Privacy Policy on this page with a new Last Updated date;
• Display a prominent notice on the Site for a period of at least thirty (30) days following significant updates;
• Where feasible and appropriate, notify affected individuals via email or other direct communication channels if the changes materially affect their rights or how their data is handled.

Your continued use of the Site after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not agree with the modified policy, you should discontinue use of the Site and, if you wish, contact us to request deletion of your personal information in accordance with Section 7 above.

The version of this Privacy Policy that was in effect at the time your personal information was collected will govern our use of that information unless you have provided consent to an updated version. We maintain an internal archive of all previous versions of this policy for compliance and audit purposes.

10. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy, our data handling practices, or your personal information, please contact us using any of the methods listed below. We take all privacy-related communications seriously and will respond as promptly as possible.

You may also contact NGZ Haul, the developer and technical operator of this Site, through the same communication channels listed above for inquiries related to the technical implementation of privacy controls, data security practices, or website functionality.

We are committed to resolving any concerns about your privacy and our collection or use of your personal information in a fair and transparent manner. Individuals with complaints regarding this Privacy Policy should first contact Ngz Logistics Inc. at the address above so that we may investigate and attempt to resolve the matter directly. If you are dissatisfied with our response, you may escalate your concern to the Office of the Privacy Commissioner of Canada or the appropriate privacy regulator in your jurisdiction.